Refund Policy
Last updated: August 2026
Last updated: August 2026
Last Updated: August 11, 2026
At Reejuve, we want every order to arrive accurately and in good condition. This Refund Policy explains when refunds, replacements, or other resolutions may be available.
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please include:
We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other appropriate remedy.
Customers are responsible for providing an accurate delivery address at checkout.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.
Where reshipping is not possible, we may issue a refund subject to applicable shipping costs, fees, and applicable law.
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
For safety, hygiene, quality-control, and regulatory reasons, certain products may not be eligible for return once they have been opened, used, altered, or improperly stored.
This does not affect any mandatory consumer rights or remedies available under applicable law for defective, damaged, or incorrectly supplied products.
Approved refunds will generally be issued to the original payment method used for the purchase, unless another method is required or agreed upon.
The time required for a refund to appear in your account may depend on your bank or payment provider.
Original shipping charges may not be refundable unless required by applicable law or where the issue was caused by an error on our part.
Where a product is defective, damaged, or incorrectly supplied, we will review the applicable shipping costs as part of the resolution.
For international orders, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may not be refundable by Reejuve unless required by applicable law.
To request a refund or report an issue with an order, contact:
Email: hello@reejuveme.com
Please include your order number and relevant details so we can review your request.
Nothing in this Refund Policy is intended to remove, restrict, or replace any consumer rights or remedies that apply under mandatory applicable laws and regulations.